DELIVERY POLICY & INFORMATION
CURRENT DELIVERY LEAD TIMES
Once your NK Workwear online order has been placed you will receive an order confirmation. This will confirm the products purchased, the delivery method chosen and paid for. The NK Group reserve the right to alter the delivery method if necessary, incurring no extra cost to you.
Our normal production lead times are 12-14 days but can lengthen to 21 days at busy times (Summer). Fedex or Royal Mail tracking details can be supplied if required.
DELIVERY METHODS (CURRENT METHOD)
All orders, once produced, are currently dispatched by Fedex on a Next Day basis (if ready by 1pm on the day of dispatch). This service is priced at £8.50.
ROYAL MAIL POSTAGE/SHIPPING (NOT CURRENTLY OFFERED)
Currently, the Royal Mail postage services offered will be as below.
This will be subsidised by NK and is priced as follows :
Orders between £0.00- £24.99 - 48 Hr Tracked - £3.99 (inc.VAT)
Orders between £25.00 - £74.99 - 48 Hr Tracked - £4.99 (inc.Vat)
Orders between £0.00- £24.99 - 24 Hr Tracked - £5.99 (inc.VAT)
Orders between £25.00 - £74.99 - 24 Hr Tracked - £6.99 (inc.Vat)
FREE delivery UK mainland orders over £150.00 (48 Hr Tracked service)
Once your order has been passed to Royal Mail, from NK, the delivery terms and conditions revert to Royal Mails conditions of carriage, including any insurance coverage. Details can be obtained from Royal Mail’s website. Link - https://www.royalmail.com/sending/uk/tracked-48
With the Tracked 48 Hour service, Royal Mail suggest delivery will be made within two working days after the day of dispatch from NK. Being a tracked service, a tracking number will be sent to you by email or text message once your order has been dispatched. Do not rely on a Saturday delivery.
With the Tracked 24 Hour service the above applies but delivery is aimed to be the following working day. If you place the order after 1pm we cannot guarantee next day delivery.
Once you have received communication from Royal Mail you will also receive regular updates from Royal Mail concerning your package. Revert to this information for any delivery information, please do not call NK for delivery updates, unless you have not received the order contrary to the Royal Mail’s tracking information.
If a delivery is missed Royal Mail will give you several options for redelivery or collection from a Post Office.
As stated above, NK reserve the right to alter the delivery method where it is deemed more efficient or effective.
All delivery discrepancies must be reported to NK Workwear within 48 hours of receipt. No remedial action will be taken outside of this time parameter.
All online returns and exchange details are covered under our ONLINE RETURNS POLICY.